• Kuwait City
    +21°C
  • For Booking +965 22284555
  • عربي

General Terms and Conditions

Important Disclaimer

While all reasonable care has been taken in the preparation of the material contained on this website, Dalal City Hotel does not warrant the accuracy, completeness or adequacy of this information. It is by way of general commentary only, subject to change without notice, and does not constitute the giving of advice.

Dalal City Hotel does not warrant that this website or any attachment to it is free from computer viruses. We have no control over the contents of websites maintained by third parties, who may be accessible through websites maintained by Dalal City Hotel and make no representation or warranty with respect to such websites or any information on them.

To the extent permitted by law, Dalal City Hotel, its employees, and agents disclaim liability to any person for any loss, damage, cost or expense incurred or risen as a result of any error, omission, or misrepresentation of the information or for any action taken by any person in reliance upon the information contained on this website or any other website which may be accessed through this website.

Copyright

The contents of this website are copyright of Dalal City Hotel. You may access and/or display any whole page or pages on this website on a computer or monitor as well as print out and copy for your personal use. All other use, copying or reproduction of any part of this website is prohibited except as permitted by the Kuwaiti Copyright Law 1999. Without limiting the previous, no part of this website may be reproduced on any other Internet site, or used on in whole or partially on any social media channel.

Booking

Full amount of stay is payable in advance by credit card at booking time. Any booking placed by you on this website is an offer by you to purchase a particular room / suite for the stated price specified in this website at the time you placed your booking. Please be informed that twin or king size beds will be assigned upon availability.

Bookings of mixed gender guests per room / suite are for families and married couples only. Upon arrival, you will be requested to provide such documentation to prove your status. In addition, hotel guests 12 years of age and under are considered children and accommodation is free for one child if they are sharing their parents’ room.

Finally, non-smoking rooms are smoke-free; for this reason any smoking in those rooms is strictly prohibited.

Extra Charges

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

  • • Not all rooms may be able to accommodate an extra bed or baby cot. Any extra bed or baby cot is upon request and needs to be confirmed by management. Please contact the hotel directly for more information.
  • • The maximum number of extra beds or baby cots in a room is 1.
  • • The extra bed or baby cot is charged KWD 5 per night.
  • Breakfast Policy:
    • - Breakfast will be served from 7:30 am till 10:30 am and is a separate charge from the room. Adults will be charged KWD 3 per person and children below 12 will be charged KWD 2 per child.

Check-in and Check-out Policy:

Guests may check-in at any time from 14:00 on the scheduled day of arrival. Unless the guest has notified the hotel of a late arrival, reservations will only be held until 16:00 on the day of arrival.

On the day of departure we kindly ask all guests to vacate their rooms by 12:00 noon, unless a late check-out has been requested. Late check-outs are subject to availability.

Acceptance of Booking

We reserve the right to accept or reject your booking for any reason, such as the unavailability of room/ suite, an error in the price of the room or an error in your order. As there may be reasons why we cannot fulfill your booking, your contract with us will only come into existence when we advise you that we have accepted your order and receipt of your payment has been confirmed. We have the right to decline or cancel any booking for single status guests.

Pricing

Prices displayed on the Dalal City Hotel website are current at the time of display. These prices are subject to variation without notice. All transactions are in Kuwaiti Dinars (KD).

We will always attempt to be as accurate as possible in our descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error-free.

Credit Card Payments

Dalal City Hotel accepts locally issued debit cards or K-net, VISA, MasterCard, and American Express for credit card transactions.

Invoices/Receipts

At the end of the payment process, you will be presented with a soft copy of your receipt containing your order number. This order number should be quoted for any inquiries you may have relating to your order. The page can be printed for your reference.

Cancellation Policy By User

Cancellation Policy

If cancelled or modified up to 1 day before the date of arrival, no fee will be charged.

*If cancelled or modified later 100 percent of the first night will be charged

*The remaining amount of the value of booking after deducting the value of the first night recovers within 15 days

Cancellation Policy By Dalal City Admin

*If no-show, 100 percent of the first night will be charged.

*The remaining amount of the value of booking after deducting the value of the first night recovers within 15 days

Disclaimer

Without affecting any statutory customer rights or other laws that cannot be lawfully excluded or limited, Dalal City Hotel shall not be liable for loss of any kind arising out of, caused by or resulting from your booking or cancellation thereof.

The Hotel shall not be responsible for cancellations by the hotel due to misrepresentation of status, false booking or lack of documentation. Dalal City Hotel shall not be held accountable for using Dalal City Hotel website or stay at the hotel.

Dalal City hotel is not liable for any loss or damage to property even if caused or contributed to by the hotel.